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Customer relationship management is defined as a systems-based approach to performance improvement that leverages opportunities created by upstream and downstream linkages with suppliers and customers.
Q11: Breadth refers to the impact of the
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Q48: Supplier evaluation is not to be confused
Q54: A benchmarking effort that is limited to
Q63: For the measurement, analysis, and improvement section
Q68: _ should be kept on every process
Q83: The first step in failure modes and
Q87: Computer-aided inspection is performed by infrared and
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