________ Should Be Kept on Every Process in a Service

question 68

Multiple Choice

________ should be kept on every process in a service and available on a computer network for all to view.

• A) Service blueprints
• B) STA sheets
• C) CBPs
• D) SERVQUALs
• E) Gap analyses

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Definitions:

Consciousness

The state or characteristic of being conscious of an external entity or an internal aspect of oneself.

Basic Elements

Fundamental components or constituents of a larger system, theory, or substance.

Cognitive Psychology

The study of mental processes such as "attention, language use, memory, perception, problem solving, creativity, and thinking."

Mental Processes

Internal cognitive operations that underlie behaviors and perceptions, including thinking, memory, and problem-solving.