Which of the Following Statements Is True

question 43

Multiple Choice

Which of the following statements is true?

• A) It is easy to obtain hard data relating to services because services' attributes are intangible.
• B) Simultaneous production and consumption of services means that you have to do it right the first time.
• C) Customer contact leads to a decrease in variability in the process.
• D) Service liability issues center around safety concerns.
• E) Manufacturing liability issues often relate to malpractice.

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Definitions:

Kiliani-Fischer Synthesis

A chemical reaction used to synthesize monosaccharides by lengthening the carbon chain of an aldose.

Nucleophilic Carbon

A carbon atom possessing a partial negative charge, making it susceptible to attack by electrophiles.

Tollin's Test

A qualitative chemical test used to differentiate between aldehydes and non-reactive ketones based on the reduction of ammoniacal silver nitrate.

Glycosidic Linkages

Bonds that connect sugar molecules in carbohydrates, formed between hydroxyl groups of two sugar molecules.