Which of the Following Best Defines the Back Office in a Service

question 99

Multiple Choice

Which of the following best defines the back office in a service blueprint?

• A) the area in the firm where the majority of the work is done
• B) the portion of the firm's activities that the customer cannot see but are necessary to perform
• C) the portion of the firm's activities that the customer can see
• D) the area in the firm where the majority of the profitability is generated
• E) the area in the firm where the employees plan quality initiatives

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Definitions:

Classical Theory

An economic theory that emphasizes the importance of free markets, competition, and the belief that markets, through the forces of supply and demand, will naturally regulate the economy.

Employment

The condition of having a paid job; the total number of people currently employed in the economy.

Interest Rate Effect

The impact that changes in the interest rate have on consumer spending and investment due to the cost of borrowing money.

Real Wealth Effect

The change in consumption levels caused by a change in purchasing power, often due to inflation or deflation.