Which of the Following Statements Is True

question 43

Multiple Choice

Which of the following statements is true?

• A) It is easy to obtain hard data relating to services because services' attributes are intangible.
• B) Simultaneous production and consumption of services means that you have to do it right the first time.
• C) Customer contact leads to a decrease in variability in the process.
• D) Service liability issues center around safety concerns.
• E) Manufacturing liability issues often relate to malpractice.

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Definitions:

Norm of Reciprocity

A social norm dictating that people should respond to others with the same kind of behavior they have received.

Kin Selection

An evolutionary strategy that favors the reproductive success of an organism's relatives, even at a cost to the organism's own survival and reproduction.

Altruism

The desire to help another purely for the other person’s benefit, regardless of whether we derive any benefit.

Prosocial Video Games

Video games designed with the purpose of promoting positive social behaviors, such as cooperation, helping, and empathy.