Responsiveness, Assurance, and Intangibles Are Three of the Dimensions of Service

question 94

True/False

Responsiveness, assurance, and intangibles are three of the dimensions of service quality.

Understand the importance of compliance with laws related to employment discrimination based on race, color, religious beliefs, sex, or national origin.

Recognize the significance of legislation aimed at ensuring fair compensation, pension benefits, and safe working conditions.

Understand the legal requirements for employer notifications in case of layoffs and plant closures.

Understand the concept of consumer equilibrium and how it is depicted graphically.

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Definitions:

Enhancements

Improvements or upgrades made to products, services, or systems to increase functionality or performance.

Alliances

Cooperative agreements that allow firms to remain independent, but cooperatively pursue strategies consistent with their individual missions.

Bill of Material

A comprehensive list of raw materials, components, and instructions required to construct, manufacture, or repair a product or service.

Assembly Drawing

A detailed diagram that shows the parts of an object and how they fit together to form the final product.