Examlex
Intangible service attributes cannot be inventoried or carried in stock over long periods of time.
Offensive Behavior
Actions or words that are intended or likely to cause offense or discomfort to others.
Sexual Harassment
Unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature in a workplace or educational setting.
Age Discrimination
Unfair treatment of individuals because of their age, particularly in employment settings.
Win-Lose Conflict
A conflict resolution outcome where one party's gain is directly correlated to another's loss, often leading to a competitive or adversarial situation.
Q50: The Gap refers to the differences between
Q51: Service transaction analysis entails _ rating each
Q55: The SERVQUAL instrument is useful for performing
Q65: Which term is defined as the ability
Q71: The wellness concept defines health as the
Q71: _ customers are also known as end
Q73: The competence determinant of service quality means
Q90: Differentiate between internal services and external services
Q98: A university administered the SERVQUAL survey to
Q99: Which of the following is not a