The Two Parts of the SERVQUAL Survey Are ________

question 57

Multiple Choice

The two parts of the SERVQUAL survey are ________.

• A) customer expectations and customer perceptions
• B) service quality and product quality
• C) product integrity and customer service
• D) services liability and manufacturing liability
• E) service vision and high standards

---

Definitions:

Analyze

To examine something in detail in order to understand it better or to ascertain its components.

Diagnose

The process of identifying and understanding problems, conditions, or situations based on the symptoms or data presented.

Archetypes

Symbolic representations or typical examples of certain behaviors, personalities, or patterns that are universally recognized and understood.

Adaptive Leadership

A leadership approach that emphasizes the ability to adapt to changing environments and situations by being flexible and innovative.