The SERVQUAL Instrument Is Accepted as a Standard for Assessing

question 77

True/False

The SERVQUAL instrument is accepted as a standard for assessing different dimensions of services quality.

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Definitions:

Reject

In statistical hypothesis testing, to "reject" means to discard the null hypothesis in favor of the alternative hypothesis based on the evidence provided by the sample data.

Type I

A type of error in statistical hypothesis testing, occurring when the null hypothesis is wrongly rejected.

Type II

Refers to a Type II error in statistical hypothesis testing, which occurs when a false null hypothesis is not rejected.

Type I Error

The incorrect rejection of a true null hypothesis, often denoted as a false positive.