Gap 1 Shows That There Can Be a Difference Between

question 14

True/False

Gap 1 shows that there can be a difference between actual customer expectations and management's idea or perception of customer expectations.

---

Definitions:

Alzheimer's Disease

A progressive neurodegenerative disorder that is characterized by memory loss, cognitive decline, and personality changes, ultimately leading to severe dementia.

Response Inhibition

Part of executive function, the ability to control and stop responding to a stimulus.

Easily Distracted

The tendency to lose focus or attention quickly due to various external or internal stimuli.

Response Inhibition

The mental process involved in suppressing actions that are inappropriate or no longer required.