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Warranties and concessions are examples of failure costs.
Self-Organisation
Self-organisation is the ability of a system, particularly in complex systems, to structure itself and adapt to changes without external control.
Bureaucratic Features
Characteristics or aspects that define the structured and hierarchical nature of formal organizations.
Employee Participation
The involvement of employees in decision-making processes and aspects of organizational life beyond their immediate job roles.
Empowerment
The process of giving individuals or groups more control, authority, and influence over their work and the decision-making process, leading to increased motivation and engagement.
Q7: Of the preconditions necessary for empowerment, _
Q15: Give examples of quality measures and structural
Q37: Quality improvement requires the interactions on a
Q43: _ are teams that rarely or never
Q56: Which of the following determinants of service
Q75: _ shows the difference between actual customer
Q78: _ refers to the professionalism of the
Q81: The idea that successful firms adopt aspects
Q91: What is services blueprinting?
Q96: What is globalization?