Gap 4 Is the Difference Between Expected and Perceived Services

question 39

True/False

Gap 4 is the difference between expected and perceived services.

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Definitions:

Psychoanalytic Theory

A theory of personality development and its complex functioning in adulthood originated by Sigmund Freud.

Superego

In Freud’s personality theory, the last of three aspects of personality, which serves as an “internalized parent” that causes one to feel guilty if his behavior deviates from parental and societal restrictions.

Freud

Sigmund Freud, an Austrian neurologist and the founder of psychoanalysis, known for his theories of the unconscious mind and the development of psychosexual stages.

Social Learning Theorists

Social learning theorists propose that people learn behaviors, attitudes, and emotional reactions through observing others and the consequences of their actions, rather than through direct personal experience alone.