In a Services Blueprint, the Area Above the Line of Visibility

question 2

True/False

In a services blueprint, the area above the line of visibility is referred to as the back office.

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Definitions:

Core Value

Fundamental beliefs or principles that guide an organization's actions and decision-making.

IBM

International Business Machines Corporation, a global technology company known for its computer hardware, software, and IT services.

Planning Gap

The difference between future desired performance and the projection of future performance, if current operations continue, often leading to the development of strategies to bridge the gap.

Sales Revenue Goal

A set financial target for the amount of income generated from the sale of products or services within a specific time frame.