Which of the Following Best Defines the Front Office in a Service

question 47

Multiple Choice

Which of the following best defines the front office in a service blueprint?

• A) the portion of the firm's activities that the customer can see
• B) the area in the firm where the majority of the work is done
• C) the portion of the firm's activities that the customer cannot see but is necessary to perform
• D) the area in the firm where the majority of the profitability is generated
• E) the area in the firm where the employees plan quality initiatives