Which of the Following Best Defines the Back Office in a Service

question 99

Multiple Choice

Which of the following best defines the back office in a service blueprint?

• A) the area in the firm where the majority of the work is done
• B) the portion of the firm's activities that the customer cannot see but are necessary to perform
• C) the portion of the firm's activities that the customer can see
• D) the area in the firm where the majority of the profitability is generated
• E) the area in the firm where the employees plan quality initiatives

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Definitions:

Consumption Function

A formula in economics showing how total consumption is related to the gross national income.

Aggregate Income

The total income earned by individuals and businesses in an economy over a specific period, before taxes.

Aggregate Income

The total amount of income earned by individuals and businesses within an economy.

Consumption Function

An economic equation that illustrates the connection between gross national income and total consumption levels.