Which of the Following Is Not One of the Advantages

question 69

Multiple Choice

Which of the following is not one of the advantages of the SERVQUAL instrument?

• A) It has been shown to be valid for a number of service situations.
• B) It has been accepted as a standard.
• C) It has a standardized analysis procedure.
• D) It is more widely used that statistical quality control.
• E) It can be filled out quickly by customers and employees.

---

Definitions:

Interactive Software

Computer programs that are designed to allow user interaction to perform certain tasks rather than just running a predefined sequence of operations.

Respondent Behavior

A type of behavior that occurs as an automatic response to a certain stimulus, often used in the context of classical conditioning.

Taxi Dancer

A paid dance partner in a partner dance who works for a dance hall or club.

Radio Corporation of America

A powerful company established in 1919 that played a pioneering role in the development and spread of radio broadcasting and television in the United States.