Which of the Following Is Not One of the Advantages

question 69

Multiple Choice

Which of the following is not one of the advantages of the SERVQUAL instrument?

• A) It has been shown to be valid for a number of service situations.
• B) It has been accepted as a standard.
• C) It has a standardized analysis procedure.
• D) It is more widely used that statistical quality control.
• E) It can be filled out quickly by customers and employees.

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Definitions:

Private Exchanges

Marketplaces operated by private entities where goods, services, or financial instruments are traded mostly between members.

Organizational Buyers

Entities such as businesses, governments, and institutions that purchase products or services for their own use, for resale, or for production purposes.

Traditional Auction

In an e-marketplace, an online auction in which a seller puts up an item for sale and would-be buyers are invited to bid in competition with each other.

E-marketplace

An online platform where buyers and sellers meet to exchange goods, services, or information, often supported by electronic tools and services.