Service Analysis Transactions Do All of the Following Except ________

question 5

Multiple Choice

Service analysis transactions do all of the following except ________.

• A) they lead to prescribed service customization packages
• B) they lead to improving service processes
• C) they help managers analyze service processes at a very detailed level
• D) they identify a series of transactions
• E) they help identify gaps between service design and customer perception of service

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Definitions:

Noise

Unwanted or disruptive sounds or signals that interfere with the communication or processing of information.

Effective Communication

The intended meaning of the source and the perceived meaning of the receiver are identical.

Efficient Communication

The ability to convey information and ideas effectively and clearly with minimal waste of time and resources.

Filtering

The intentional distortion of information to make it appear more favourable to the recipient.