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________ include objectives, policies, and procedures followed by a firm.
Q7: Discuss the importance of leadership as a
Q12: For both manufacturing and service firms, the
Q39: The Taguchi concept of robust design states
Q47: The ISO/TS 16949 standard applies only to
Q51: How do the Japanese and American approaches
Q58: Lifestyle physical activities make up the tip
Q63: Explain the concept of poka-yoke.
Q64: _ services are those whose customers pay
Q83: Service supply chains are bidirectional, which means
Q86: Give reasons why the effects of quality