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Explain the importance of using customer-related results as benchmarking data.
Assertive
Characterized by confident and forceful behavior, often in expressing one's opinions or defending one's rights without being aggressive.
White Lead
A toxic chemical compound previously used in paint and cosmetics until its use was restricted due to health concerns.
Elizabethan Era
A period in English history marked by the reign of Queen Elizabeth I, noted for its achievements in the arts, exploration, and literature.
Whalebone
A strong, flexible material from the baleen plates of whales, historically used in corsets, whips, and other products.
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