Which of the Following Determinants of Service Quality Means Possession

question 56

Multiple Choice

Which of the following determinants of service quality means possession of the required skills and knowledge to perform the service?

• A) reliability
• B) responsiveness
• C) competence
• D) access
• E) credibility

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Definitions:

CPI

An index measuring the variation in price level of a market basket of consumer goods and services purchased by households, frequently used to identify periods of inflation or deflation.

Converted

The process of changing or causing something to change from one form to another.

Remaining to Spend

The amount of budget or funds left available to use or allocate.

Cost Of Goods

The direct expenses associated with producing goods, including materials and labor costs, but excluding indirect expenses like distribution and sales force costs.