Which of the Following Determinants of Service Quality Involves Trustworthiness

question 59

Multiple Choice

Which of the following determinants of service quality involves trustworthiness, believability, honesty, and having the customer's best interests at heart?

• A) reliability
• B) responsiveness
• C) competence
• D) credibility
• E) courtesy

Analyze sales, cost of goods sold, and their impact on various financial metrics.

Understand and calculate the inventory turnover ratio.

Evaluate the average collection period for accounts receivable.

Assess the financial health through acid-test ratio and working capital analysis.

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Definitions:

Camshaft

A crankshaft-driven shaft containing oblong-shaped lobes that push on valve lifters to open cylinder head valves.

Cylinder Head

The component of an engine that closes in the top of the cylinder, forming the combustion chamber and containing mechanisms such as valves and spark plugs.

Four-Stroke Cycle

A cycle of internal combustion engine operation that includes intake, compression, power, and exhaust strokes.

Crankshaft

A pivotal component in an engine that translates the linear motion of pistons into rotational motion to drive the vehicle.