Which of the Following Determinants of Service Quality Involves Consistency

question 78

Multiple Choice

Which of the following determinants of service quality involves consistency of performance and dependability?

• A) reliability
• B) responsiveness
• C) competence
• D) access
• E) credibility

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Definitions:

Slope

The measure of the steepness or incline of a line, defined as the ratio of the vertical change to the horizontal change between two points on the line.

Regression Formula

A mathematical equation used in statistical analysis to predict the value of a dependent variable based on the value(s) of one or more independent variables.

Predicted Income

An estimate of the amount of money an individual, business, or organization is expected to receive over a specific period.

Regression Formula

An equation used in statistical analysis to predict the value of a dependent variable based on one or more independent variables.