Which of the Following Determinants of Service Quality Involves Consistency

question 78

Multiple Choice

Which of the following determinants of service quality involves consistency of performance and dependability?

• A) reliability
• B) responsiveness
• C) competence
• D) access
• E) credibility

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Definitions:

Double Bind

A psychological predicament in which an individual receives two or more conflicting messages, in which obeying one message results in failing to obey the other.

Gender-equal Cultures

Societies that prioritize and practice equality between genders, ensuring similar rights, responsibilities, and opportunities for all individuals, regardless of their gender.

Multiculturally Inclusive

Embracing and incorporating diverse cultural perspectives and practices in an environment or society.

African-American

Refers to an American of African and especially of black African descent.