Examlex
Which of the following determinants of service quality concerns the willingness or readiness of employees to provide service?
Agent
An entity or individual authorized to act on behalf of another, often in business transactions.
Good Business Writing
The skill of communicating ideas effectively, clearly, and professionally in written business contexts.
Formal Style
A mode of communication characterized by a structured, professional tone and use of proper grammar and vocabulary, often used in business, academic, or official contexts.
Third-person Pronouns
Pronouns used to refer to people or things other than the speaker or listener, such as "he," "she," "it," "they."
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