Which of the Following Determinants of Service Quality Involves Politeness

question 62

Multiple Choice

Which of the following determinants of service quality involves politeness, respect, consideration, and friendliness of contact personnel?

• A) reliability
• B) responsiveness
• C) competence
• D) credibility
• E) courtesy

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Definitions:

Intellectual Stimulation

Encouraging the generation of new ideas and critical thinking among followers by challenging existing assumptions.

Pent-up Emotions

Strong feelings that have been suppressed or not expressed for a long time and may eventually be released in a powerful or explosive manner.

Timely

Occurring at a suitable or opportune time; well-timed.

Ambiguous

Lacking clarity or certainty, open to more than one interpretation, or vaguely defined.