Which of the Following Determinants of Service Quality Involves Politeness

question 62

Multiple Choice

Which of the following determinants of service quality involves politeness, respect, consideration, and friendliness of contact personnel?

• A) reliability
• B) responsiveness
• C) competence
• D) credibility
• E) courtesy

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Definitions:

Polyandrous

Refers to a mating system in which a female has more than one male partner at a time.

Multiple Mates

A breeding strategy where an individual has more than one mate within a single breeding cycle, often for genetic diversity and reproductive success.

Females Only

A term referring exclusively to individuals of the female sex or gender, depending on the context in which it is used.