Which of the Following Determinants of Service Quality Involves Trustworthiness

question 59

Multiple Choice

Which of the following determinants of service quality involves trustworthiness, believability, honesty, and having the customer's best interests at heart?

• A) reliability
• B) responsiveness
• C) competence
• D) credibility
• E) courtesy

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Definitions:

Psychologists

Professionals specializing in the study of the mind and behavior, often involved in assessing, diagnosing, and treating mental, emotional, and behavioral disorders.

Right to Refuse Medication

The legal right of a patient to deny consent to receive medication or treatment.

Patients' Recovery

The process through which individuals return to a state of health, wellness, and functional capacity after illness or injury.

Treatment Costs

The financial expenses associated with medical care, therapy, or intervention for health conditions.