The Determinant of Service Quality Pertaining to Tangibles Encompasses the Physical

question 28

True/False

The determinant of service quality pertaining to tangibles encompasses the physical evidence of the service.

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Definitions:

Hysterical Disorders

An outdated term once used to describe psychological disorders thought to be due to excessive emotions or dramatic behavior, now largely replaced by specific diagnoses.

Emotional Relief

A reduction in emotional distress or intensity, often experienced after expressing or processing one's feelings.

Punishment

A process by which a behavior is followed by a consequence that decreases the likelihood of that behavior being repeated.

Rewards

Benefits or positive feedback given for a particular action or behavior, often used as a means of encouragement or reinforcement.