Customer ________ Is Measured as the Percentage of Customers Who

question 96

Multiple Choice

Customer ________ is measured as the percentage of customers who return for more service.

• A) approval
• B) feedback
• C) satisfaction
• D) retention
• E) response

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Definitions:

Family Security

The feeling of safety, stability, and well-being among family members, often achieved through emotional support, financial stability, and a supportive home environment.

Mailbox Rule

A legal doctrine asserting that acceptance of an offer becomes effective, and thus establishes a contract, when the acceptor places the communication of acceptance in the postal system.

Acceptance

In contract law, the unqualified consent to the terms of an offer, thereby creating a binding contract.

Rejection

Termination of a contract that occurs when an offeree does not accept the offer or terms of the contract.