What Is the Primary Contribution of Philip Crosby

question 62

Multiple Choice

What is the primary contribution of Philip Crosby?

• A) the concept of benchmarking
• B) his assertion that the entire organization should be involved in improving quality
• C) the zero-defects approach to quality improvement
• D) his emphasis on total involvement of the operating employees in improving quality
• E) the quality loss function and the concept of robust design

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Definitions:

Xenophobia

The fear and hatred of foreigners.

Cultural Relativism

A concept that suggests the values, knowledge, and behavior of people should be understood based on their own cultural context rather than judged against the criteria of another culture.

Sexual Harassment

Unwelcome sexual advances, requests for sexual favors, or other verbal or physical conduct of a sexual nature that affects an individual's employment, interferes with work performance, or creates a hostile work environment.

Same-Gender

Pertaining to individuals or groups that identify with the same gender, especially in contexts relating to sexual orientation, relationships, or identities.