Deming Believed That Poor Quality Resulted from ________

question 28

Multiple Choice

Deming believed that poor quality resulted from ________.

• A) poor management of the system for continual improvement
• B) poor human resource management
• C) consumer complacency
• D) a lack of commitment on the part of management
• E) poor engineering and design

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Definitions:

Minimal

Pertaining to the least possible amount, degree, or size; often used to describe interventions or changes that are very small but still significant.

Speech Accommodation Theory

Modification of speech style to the context (e.g., listener, situation) of a face-to-face interindividual conversation.

Convergence and Divergence

In communication, convergence refers to adapting one's speech style to match others, while divergence is altering it to differentiate oneself.

Non-Verbal Behaviour

Communication without words, including facial expressions, body language, gestures, and other physical cues.