What Is the Major Theoretical Contribution of Kaoru Ishikawa

question 46

Multiple Choice

What is the major theoretical contribution of Kaoru Ishikawa?

• A) the concept of benchmarking
• B) his assertion that the entire organization should be involved in improving quality
• C) the zero-defects approach to quality improvement
• D) his emphasis on total involvement of the operating employees in improving quality
• E) the quality loss function and the concept of robust design

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Definitions:

Day-To-Day Operations

The routine activities that a business or organization undertakes daily to run smoothly and efficiently.

Management

The process of dealing with or controlling things or people, often within an organizational setting.

Frame

The perspective or lens through which information is interpreted and understood.

Transformational Leadership

A style of leadership where the leader works with teams to identify needed change, creating a vision to guide the change through inspiration, and executing the change in tandem with committed members of the group.