What Is the First Step in Process Mapping

question 34

Multiple Choice

What is the first step in process mapping?

• A) developing a map of the process
• B) settling on a standard set of process mapping symbols to be used
• C) reviewing a draft copy of the process map with the employees
• D) observing the work being performed by shadowing the workers performing the work
• E) clearly communicating the purpose of the process map to all the individuals involved in the exercise

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Definitions:

Cytotoxic T cells

A type of immune cell that kills cancer cells, cells that are infected with viruses, or cells that are damaged in other ways.

MHC class I

Molecules found on the surface of all nucleated cells that present peptide fragments derived from the cell's internal proteins to the immune system.

Intracellular Viruses

Viruses that exist and replicate inside the cells of a host organism.

Immunoglobulin

A class of proteins comprising antibodies that play a central role in the immune response by identifying and neutralizing pathogens.