What Is the First Step in Process Mapping

question 34

Multiple Choice

What is the first step in process mapping?

• A) developing a map of the process
• B) settling on a standard set of process mapping symbols to be used
• C) reviewing a draft copy of the process map with the employees
• D) observing the work being performed by shadowing the workers performing the work
• E) clearly communicating the purpose of the process map to all the individuals involved in the exercise

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Definitions:

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