If You Select a Physician Based Solely on Reputation, You

question 46

Multiple Choice

If you select a physician based solely on reputation, you are basing your decision on which of the following dimensions of service quality?

• A) responsiveness
• B) empathy
• C) service reliability
• D) assurance
• E) tangibles

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Definitions:

Ethics Competency

The skill to grasp and employ ethical guidelines and criteria in the decision-making procedure.

Stakeholder Ethics

The moral principles and values that should guide the interactions and decisions involving all parties with an interest in an organization.

Credo

A statement of the beliefs or aims that guide someone's actions.

Final Responsibility

The ultimate accountability for an action or decision, typically held by a leader or highest authority in an organization.