Services Have More Diverse Quality Attributes Than Products

question 105

True/False

Services have more diverse quality attributes than products.

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Definitions:

Communication Openness

The degree to which communication in an organization is freely and effectively exchanged across different levels, encouraging transparency and collaboration.

Interpersonal Communication

The exchange of information, feelings, and meanings between two or more people through verbal and non-verbal methods.

Merit Raise

A salary increase awarded to an employee based on their job performance, recognizing the individual's contributions and achievements.

Cost of Living Adjustment

A change in salaries or benefits to match changes in the consumer price index, ensuring purchasing power is maintained despite inflation.