In the Context of Service Quality, ________ Include the Physical

question 81

Multiple Choice

In the context of service quality, ________ include the physical appearance of the service facility, the equipment, the personnel, and the communication materials.

• A) intangibles
• B) logistics
• C) features
• D) tangibles
• E) aesthetics

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Definitions:

Human Skills

Interpersonal and communication skills that enable individuals to work effectively with others and navigate social interactions.

Inventory Turnover

A ratio showing how many times a company's inventory is sold and replaced over a specific period, indicating the efficiency of inventory management.

Technical Skills

The abilities and knowledge needed to perform specific tasks, often relating to computational and physical skills.

Statistics

The branch of mathematics dealing with the collection, analysis, interpretation, and presentation of masses of numerical data.