Examlex
In the context of service quality, ________ include the physical appearance of the service facility, the equipment, the personnel, and the communication materials.
Social Psychologist
A scientist who studies how people's thoughts, behaviors, and feelings are influenced by the actual, imagined, or implied presence of others.
Sigmund Freud
An Austrian neurologist and founder of psychoanalysis, a clinical method for treating psychopathology through dialogue between a patient and a psychoanalyst.
Human Factors Specialist
A professional who applies principles of psychology to designing products and creating work environments that optimize human performance and reduce errors.
Ergonomist
A professional who designs or modifies workplaces, equipment, and processes to maximize safety and efficiency for users.
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