________ Is the Willingness of the Service Provider to Be

question 94

Multiple Choice

________ is the willingness of the service provider to be helpful and prompt in providing service.

• A) Assurance
• B) Service reliability
• C) Responsiveness
• D) Empathy
• E) Conformance

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Definitions:

Work Stoppages

Instances when work is temporarily halted due to disputes, strikes, or other issues between employees and management.

Craft Unions

Labor unions representing workers in specific trades or crafts, focusing on skill development, standards, and wages within their trade.

Industrial Unions

Labor unions that represent all workers, skilled and unskilled, within a particular industry, advocating for their rights, wages, and working conditions.