________ Was the First Functional Field of Management to Adopt

question 43

Multiple Choice

________ was the first functional field of management to adopt quality as its own.

• A) Engineering
• B) Marketing
• C) Human resources
• D) Finance
• E) Operations

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Definitions:

Consumer Decision-Making Process

The steps that consumers go through before, during, and after making purchases, including need recognition, information search, evaluation, purchase, and post-purchase behavior.

Problem Recognition

The initial step in the consumer decision-making process, where an individual realizes a difference between their current state and a desired state.

Cognitive Dissonance

The mental discomfort experienced by an individual who holds two or more contradictory beliefs, ideas, or values at the same time.

Extended Warranty

An additional warranty that extends beyond the original period of coverage, offering further protection against defects or failures.