As a Salesperson, Part of Your Job in Handling a Customer

question 30

Multiple Choice

As a salesperson, part of your job in handling a customer complaint is to do all of the following EXCEPT:

• A) obtaining as much relevant information from your customer as you can.
• B) expressing sincere regret for the problem.
• C) handling the complaint quickly.
• D) following up to make sure the customer is satisfied.
• E) pointing out that they are getting better service compared to the competition.

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Definitions:

Brand's Position

Refers to a brand's unique place and value proposition in the marketplace as perceived by its target audience.

Short Equity

typically refers to a short-selling strategy in the stock market where investors sell shares they do not own, betting the stock's price will decline.

Negative

is generally used to describe something harmful, undesirable, or lacking in positive qualities.