As a Salesperson, Part of Your Job in Handling a Customer

question 30

Multiple Choice

As a salesperson, part of your job in handling a customer complaint is to do all of the following EXCEPT:

• A) obtaining as much relevant information from your customer as you can.
• B) expressing sincere regret for the problem.
• C) handling the complaint quickly.
• D) following up to make sure the customer is satisfied.
• E) pointing out that they are getting better service compared to the competition.

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Definitions:

Net Income

The profit a company generates after all expenses, taxes, and costs have been subtracted from total revenue, indicating financial health.

Income Tax Expense

The accounting term for income taxes due to federal, state, and local governments within a given fiscal period.

Cash Flow

The complete volume of cash flowing into and exiting a corporation, with a significant impact on its liquidity.

Operating Activities

Day-to-day business functions involved in running a company, typically reflected in the cash flow statement.