A Salesperson Would Most Likely Refuse to Handle a Complaint

question 124

Multiple Choice

A salesperson would most likely refuse to handle a complaint if the:

• A) customer is wrong.
• B) customer is being dishonest.
• C) customer complaint is about discounts.
• D) customer says that the product delivered is unsalable.
• E) customer complains that the quality of the product is low.

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Definitions:

Corporate Strategy

A high-level plan for a company to achieve specific business objectives and competitive advantage.

Growth Strategy

An approach by which an organization aims to expand its size, revenues, market presence, or competitive position.

Products and Services

The goods manufactured and the activities offered by businesses to satisfy consumer needs and wants.

Restructuring

The act of reorganizing the legal, ownership, operational, or other structures of a company to make it more profitable or better organized for its present needs.