Nordstrom, the Fashion Retailer, Is Installing Software in Its 137

question 40

Multiple Choice

Nordstrom, the fashion retailer, is installing software in its 137 stores that will help the company gather customer preferences and product information. The software will assist the store's salespeople to understand each customer as a person with unique wants and needs. Nordstrom is helping its salespeople create ________ with the store's customers.

• A) transactional relationships
• B) exchange-oriented dependencies
• C) symbiotic relationships
• D) strategic customer relationships
• E) joint decision-making alliances

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Definitions:

Escheat

Property of a decedent goes to the state if not disposed of by a will and if the decedent has no heirs.

Codicil

A supplemental modification of an existing will.

Organic Solidarity

Emile Durkheim’s concept to describe the form of social cohesion that exists in complex societies with a high division of labor. Such societies have an organic character because of the necessary interdependence of their specialized and highly individuated members.

Mechanical Solidarity

Emile Durkheim’s concept to describe the form of social cohesion that exists in small-scale societies that have minimal division of labor. In such societies, there is little specialization or individuation. The “conscience collective” embraces individual awareness.