In Order to Become a Creative Problem Solver, the Salesperson

question 108

Multiple Choice

In order to become a creative problem solver, the salesperson must invest a significant amount of effort into delving into the buyer's true needs, interpreting the needs and _______?

• A) documenting the needs
• B) finding ways to refute the needs
• C) creating a meaningful solution
• D) evaluating the needs
• E) planning a drastic solution

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Definitions:

Empathy

the capacity to understand and feel what another person is experiencing from within their frame of reference.

Self-awareness

The conscious knowledge of one's own character, feelings, motives, and desires, often seen as a key aspect of emotional intelligence.

Trust

The reliance on the integrity, strength, ability, or character of a person or thing, forming the foundation for meaningful relationships and societal functions.

Negotiation

A dialogue between two or more parties aimed at reaching a consensus or resolving a conflict, often involving compromise or agreement on various terms.