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Stage Technologies Is a London-Based Company That Supplies Engineering Solutions

question 1

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Stage Technologies is a London-based company that supplies engineering solutions for the entertainment industry. It has helped the boy-band Westlife make a flying entrance onto stage and provided stage-rigging packages for the Princess cruise line. The company was established in 1994 after a couple of production designers decided that the automation of theater productions could be done more safely and more efficiently by using modular production rather than the old "build-as-needed" formula. The company installs wenches, stage lifts, and other equipment commonly used in stage productions. The equipment is designed so it can be operated from a single console without heavy lifting. Both opera companies and theaters see the benefit of such a system, but many are reluctant to buy because of perceived costs. Joseph Harris is the company's best salesperson. Harris is making a sales call on the manager of a theater that is planning to perform three plays this season that include complicated lifting, flying, and a working trapdoor. The manager is aware of the time, labor, and monetary costs involved in staging these productions and wishes there was an easier way to produce the three plays.
During the sales presentation, which of the following should most likely be emphasized to the theater manager?

Definitions:

Cryptomnesia

A memory bias that occurs when a person mistakenly believes a thought or idea is new or original, when it is actually a memory from the past.

Serial-position Effect

A psychological phenomenon where people tend to remember the first and last items in a series better than those in the middle.

Ebbinghaus

Refers to Hermann Ebbinghaus, a German psychologist known for his research on memory and the forgetting curve.

Forgetting Patterns

The ways in which the ability to recall or recognize previously learned information decreases over time.