When the Salesperson Says to the New Prospective Customer, "I

question 112

Multiple Choice

When the salesperson says to the new prospective customer, "I believe my company sells the best mattresses and that you can't find any better," it is an example of:

• A) sales puffery.
• B) an illegal act.
• C) a statement of fact.
• D) price discrimination.
• E) a breach of warranty.

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Definitions:

Buffer Statement

A phrase or sentence used to ease into a conversation, often to soften the delivery of bad news or a sensitive topic.

Skills

Abilities or expertise acquired through practice and learning, which can be applied to perform tasks effectively.

Settlement

The resolution or agreement reached in a dispute, negotiation, or transaction, often involving the exchange of resources or terms.

Routine Message

A standard or regular form of communication that follows a set pattern or format, often used in business or professional settings.