The Four Main Elements in the Customer Relationship Process Used

question 55

Multiple Choice

The four main elements in the customer relationship process used by salespeople to build long-term relationships are excellent service, a presentation of product benefits, a willingness to constantly analyze customer needs, and:

• A) expressing optimism.
• B) outlining features.
• C) showing persistence.
• D) accepting rejection.
• E) gaining commitment.

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Definitions:

Economic Profits

The gap between a company's overall income and its combined direct and indirect expenses.

Long Run

A period where all inputs or factors of production can be varied by firms, allowing for the adjustment to changes in the market.

Technical Prowess

Refers to the expertise and superior skill set in handling technology and technical tasks.

Innovative Designs

The creation of new or significantly improved products, services, or systems that provide novel solutions or advancements.