Why Does Empathy Matter

question 2

Multiple Choice

Why does empathy matter?

• A)It is the consumer who makes the final judgement as to whether a product is useful or not
• B)It is the staff that make a final judgement as to whether a product is useful or not
• C)It is the management who make the final judgement as to whether a product is useful or not
• D)It is the directors who make the final judgement as to whether a product is useful or not

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Definitions:

Brainstorming

A method of generating creative ideas and solutions through spontaneous and free-flowing group discussion.

Social Loafing

The phenomenon where individuals exert less effort to achieve a goal when they work in a group compared to when working alone.

Process Losses

Factors that detract from team effectiveness.

Delphi Technique

A method of group communication and decision-making using a series of questionnaires to gather information and opinions from experts, aimed at reaching a consensus.