Negotiation Requires Both Customer and the Salesperson

question 37

Multiple Choice

Negotiation requires both customer and the salesperson:

• A)to be persistent in their point of view.
• B)to be subjected to arm-twisting.
• C)to agree to disagree.
• D)to come away as winners.
• E)to come away as losers.

---

Definitions:

Permissive Bargaining Issue

issues in collective bargaining that are not mandatory or illegal for negotiation, and may be discussed at the discretion of both parties, such as certain employee benefits.

Good Faith Effort

An honest, sincere intention or attempt to fulfill a duty or obligation without intent to defraud or seek an unfair advantage.

Legal Requirements

Mandatory conditions or laws that an entity must comply with in its operations or activities.

Willing Parties

Refers to individuals or entities that are ready and eager to participate or engage in a specific agreement, negotiation, or contract.