Recently "Call Centers" Have Mushroomed in Countries Like India,China,and Philippines

question 91

Essay

Recently "call centers" have mushroomed in countries like India,China,and Philippines due to the outsourcing by many Western countries.What are some of the benefits and disadvantages to this method to the company that is outsourcing? What factors should be taken into account when deciding to outsource?

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Definitions:

Meet Expectations

To achieve or satisfy the standard of quality or level of performance that has been established or anticipated.

Refusing a Claim

The act of denying a request or demand, particularly in contexts such as insurance or customer service, based on specific criteria or evidence.

Apologize

The act of expressing regret or sorrow for actions that might have caused harm or inconvenience to others.

Apology

An expression of regret or sorrow for having wronged another, often with an attempt to make amends.