CRM Stands for ______

question 28

Multiple Choice

CRM stands for ______.

• A) Coffee Relations Management
• B) Customer Relationship Management
• C) Creative Relations Marketing
• D) Customer Relations Marketing

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Definitions:

Lights And Sounds

Refers to the stimulation of the visual and auditory systems by photons (light) and oscillations of air particles (sound), respectively, and their perception and interpretation by the brain.

Social-learning Theory

A theory suggesting that people learn new behaviors through observational learning, imitating the actions of others, especially if those actions are reinforced.

Operant Conditioning

A method of learning that occurs through rewards and punishments for behavior, part of behavioral psychology.

Classical Conditioning

A method of associative learning in which two stimuli are repeatedly correlated; eventually, the response initially due to the second stimulus is provoked by the first stimulus alone.