Collection Experts Recommend That the Most Successful Time Period for Making

question 34

Multiple Choice

Collection experts recommend that the most successful time period for making calls to patients with delinquent accounts is:

• A) 7 a.m. to 9 a.m.
• B) noon to 2 p.m.
• C) 5 p.m. to 8 p.m.
• D) they do not advocate any certain time period.

---

Definitions:

Unknown Area

A subject matter, place, or situation that is not known or familiar.

Open Area

A spacious and unenclosed zone that is accessible and often used for communal activities or gatherings.

Hidden Area

Part of Johari window concept, it refers to information about oneself that is known to others but not to oneself.

Blind Area

Refers to the part of oneself not known to self but visible to others within the Johari Window framework.