When You Encounter Someone Who Is Resistant to Change

question 41

Multiple Choice

When you encounter someone who is resistant to change

• A)confront the person aggressively.
• B)overcome resistance with logic.
• C)empathize with the person's concerns.
• D)tell that person to quit whining and get back to work.

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Definitions:

Pride

A feeling of satisfaction derived from one's own achievements, the achievements of those with whom one is closely associated, or from qualities or possessions that are widely admired.

Shame

A painful feeling arising from the consciousness of something dishonorable or improper done by oneself or another.

Pride

A feeling of satisfaction and self-respect that comes from one's achievements, qualities, or possessions, which can also reflect a community's esteem.