Scenario 15-1

question 81

Multiple Choice

Scenario 15-1. Joey owns a small business called Joey's Delivery Service. He delivers orders around town for his customers and employs 10 delivery drivers. Recently, two of his delivery drivers quit to move to a different town and left Joey needing two new employees. His employees must have spotless driving records, be clean-cut, and wear the standard delivery uniform.
-In Scenario 15-1, if Joey were to use the most common job analysis technique, he would be using the ______.

• A) interview
• B) questionnaire
• C) skill test
• D) job observation

---

Definitions:

Negative Reinforcement

A behavioral principle where the removal of an unfavorable outcome or stimulus following a desired behavior increases the likelihood of that behavior being repeated.

Punishment

A consequence applied to decrease or eliminate a behavior or action considered undesirable.

Acquisition

The process of gaining possession or control of another company or business entity.

Extinction

Extinction in behavioral science refers to the gradual reduction and eventual disappearance of a conditioned response when the reinforcement is no longer presented.